Become A Certified Professional Flight Attendant or Customer Agent
The Airline Training Course is available in 6 separate units with a test at the end of each unit:
- Airline Operations
- Cabin Crew Procedures
- Applied Customer Care
- Public Speaking
- Grooming and Professionalism
- Interviewing Techniques
Students may sign up for separate units in Spanish and Swimming if courses are available and fully subscribed.
The Flight Attendant Course
The Flight Attendant course contains information on what you will be typically expected to learn on joining an
airline for the position of Flight Attendant. By completing this Flight Attendant course, you will not only have an
advantage when you start your initial flight attendant training, but you will also greatly improve your chances of
being employed as a Flight Attendant. The course is specifically designed to meet the standards our the airlines.
Many students who have completed our course say the confidence gained through completing it was invaluable
when in an airline interview situation.
The flight attendant unit lets you gain a deeper knowledge of the role of flight attendants and it will also be much
easier for you to complete the airlines full aircrew training program once you are employed.
You can study for the Flight Attendant course at your own pace in the comfort of your own home or on campus.
At the end of the Flight Attendant course you will also receive a free guide on how to deal with airline
interviews, these can be daunting but by using our tips you will enhance your chances of being successful.
The Airline Customer Service Agent
What is the work like?
Airline customer service agents make sure that passengers and their luggage board the correct aircraft safely and
on time. They can also be known as passenger service agents or check-in assistants.
As an airline customer service agent, you would typically work for an individual handling agent on behalf of an
airline. Your duties would include:
* dealing with passenger enquiries about flight departures and arrivals
* checking passengers in
* allocating seat numbers
* issuing boarding passes and luggage labels
* advising passengers about restrictions on luggage contents
* weighing baggage and collecting any excess charges
* escorting passengers to and from aircraft
* taking care of people with special access needs, and unaccompanied children
* calming and reassuring nervous passengers.
You may sometimes help passengers through immigration and customs or escort passengers who have night flight
connections. You could also specialise in different areas of airport work, such as computer control.
What is the Customer Agent work hours like?
Airports operate long hours, so you would normally work on a shift system.
You would be based behind a check-in desk for the majority of your time. Your employer would provide a
uniform.
What skills and knowledge will I need to work as a Flight Attendant and Customer
Service Agent?
* good 'people' skills and an enjoyment of working with the public
* strong written and spoken communication skills
* a good level of fitness
* a patient and reassuring manner
* a polite and professional approach
* the ability to deal tactfully with upset or angry passengers
* teamworking skills.
You can take an Airline Course with any programme you enrol for at Colbourne;
Programmes Available for Fall 2009
Associate Degrees
Undegraduate Diplomas
Career Diplomas
Pre College and Continuing Studies
- Airline Operations
- Cabin Crew Procedures
- Applied Customer Care
- Public Speaking
- Grooming and Professionalism
- Interviewing Techniques
Students may sign up for separate units in Spanish and Swimming if courses are available and fully subscribed.
The Flight Attendant Course
The Flight Attendant course contains information on what you will be typically expected to learn on joining an
airline for the position of Flight Attendant. By completing this Flight Attendant course, you will not only have an
advantage when you start your initial flight attendant training, but you will also greatly improve your chances of
being employed as a Flight Attendant. The course is specifically designed to meet the standards our the airlines.
Many students who have completed our course say the confidence gained through completing it was invaluable
when in an airline interview situation.
The flight attendant unit lets you gain a deeper knowledge of the role of flight attendants and it will also be much
easier for you to complete the airlines full aircrew training program once you are employed.
You can study for the Flight Attendant course at your own pace in the comfort of your own home or on campus.
At the end of the Flight Attendant course you will also receive a free guide on how to deal with airline
interviews, these can be daunting but by using our tips you will enhance your chances of being successful.
The Airline Customer Service Agent
What is the work like?
Airline customer service agents make sure that passengers and their luggage board the correct aircraft safely and
on time. They can also be known as passenger service agents or check-in assistants.
As an airline customer service agent, you would typically work for an individual handling agent on behalf of an
airline. Your duties would include:
* dealing with passenger enquiries about flight departures and arrivals
* checking passengers in
* allocating seat numbers
* issuing boarding passes and luggage labels
* advising passengers about restrictions on luggage contents
* weighing baggage and collecting any excess charges
* escorting passengers to and from aircraft
* taking care of people with special access needs, and unaccompanied children
* calming and reassuring nervous passengers.
You may sometimes help passengers through immigration and customs or escort passengers who have night flight
connections. You could also specialise in different areas of airport work, such as computer control.
What is the Customer Agent work hours like?
Airports operate long hours, so you would normally work on a shift system.
You would be based behind a check-in desk for the majority of your time. Your employer would provide a
uniform.
What skills and knowledge will I need to work as a Flight Attendant and Customer
Service Agent?
* good 'people' skills and an enjoyment of working with the public
* strong written and spoken communication skills
* a good level of fitness
* a patient and reassuring manner
* a polite and professional approach
* the ability to deal tactfully with upset or angry passengers
* teamworking skills.
You can take an Airline Course with any programme you enrol for at Colbourne;
Programmes Available for Fall 2009
Associate Degrees
Undegraduate Diplomas
Career Diplomas
Pre College and Continuing Studies
Live your Dream!
Do you have the passion to assist people? Are you a team worker and possess leadership skills? Do you have a
positive attitude? Do you like to travel? Yes? Then we want to meet you at Colbourne College!
Airlines are looking for very good potential candidates for Flight Attendant positions to be trained by the airline
and/or looking for cabin crew graduates from an approved cabin crew training course like the one from
Colbourne College. Become qualified, become a Flight Attendant and live your dream!
Do you have the passion to assist people? Are you a team worker and possess leadership skills? Do you have a
positive attitude? Do you like to travel? Yes? Then we want to meet you at Colbourne College!
Airlines are looking for very good potential candidates for Flight Attendant positions to be trained by the airline
and/or looking for cabin crew graduates from an approved cabin crew training course like the one from
Colbourne College. Become qualified, become a Flight Attendant and live your dream!
A Warm
Welcome
Aboard
Welcome
Aboard
