| Become A Certified Professional Flight Attendant or Customer Agent |
- Airline Operations
- Cabin Crew Procedures
- Applied Customer Care
- Public Speaking
- Grooming and Professionalism
- Interviewing Techniques
Students may sign up for separate units in Spanish and Swimming if courses are available and fully subscribed.
The Flight Attendant Course
The Flight Attendant course contains information on what you will be typically expected to learn on joining an airline for
the position of Flight Attendant. By completing this Flight Attendant course, you will not only have an advantage when
you start your initial flight attendant training, but you will also greatly improve your chances of being employed as a
Flight Attendant. The course is specifically designed to meet the standards our the airlines. Many students who have
completed our course say the confidence gained through completing it was invaluable when in an airline interview situation.
The flight attendant unit lets you gain a deeper knowledge of the role of flight attendants and it will also be much easier for
you to complete the airlines full aircrew training program once you are employed.
You can study for the Flight Attendant course at your own pace in the comfort of your own home or on campus. At the
end of the Flight Attendant course you will also receive a free guide on how to deal with airline interviews, these can be
daunting but by using our tips you will enhance your chances of being successful.
The Airline Customer Service Agent
What is the work like?
Airline customer service agents make sure that passengers and their luggage board the correct aircraft safely and on time.
They can also be known as passenger service agents or check-in assistants.
As an airline customer service agent, you would typically work for an individual handling agent on behalf of an airline.
Your duties would include:
* dealing with passenger enquiries about flight departures and arrivals
* checking passengers in
* allocating seat numbers
* issuing boarding passes and luggage labels
* advising passengers about restrictions on luggage contents
* weighing baggage and collecting any excess charges
* escorting passengers to and from aircraft
* taking care of people with special access needs, and unaccompanied children
* calming and reassuring nervous passengers.
You may sometimes help passengers through immigration and customs or escort passengers who have night flight
connections. You could also specialise in different areas of airport work, such as computer control.
What is the Customer Agent work hours like?
Airports operate long hours, so you would normally work on a shift system.
You would be based behind a check-in desk for the majority of your time. Your employer would provide a uniform.
What skills and knowledge will I need to work as a Flight Attendant and Customer Service
Agent?
* good 'people' skills and an enjoyment of working with the public
* strong written and spoken communication skills
* a good level of fitness
* a patient and reassuring manner
* a polite and professional approach
* the ability to deal tactfully with upset or angry passengers
* teamworking skills.
You can take an Airline Course at Colbourne with any of our Business Programmes. View our programmes;
Live your Dream!
Do you have the passion to assist people? Are you a team worker and possess leadership skills? Do you have a positive
attitude? Do you like to travel? Yes? Then we want to meet you at Colbourne College!
Airlines are looking for very good potential candidates for Flight Attendant positions to be trained by the airline and/or
looking for cabin crew graduates from an approved cabin crew training course like the one from Colbourne College.
Become qualified, become a Flight Attendant and live your dream!
Do you have the passion to assist people? Are you a team worker and possess leadership skills? Do you have a positive
attitude? Do you like to travel? Yes? Then we want to meet you at Colbourne College!
Airlines are looking for very good potential candidates for Flight Attendant positions to be trained by the airline and/or
looking for cabin crew graduates from an approved cabin crew training course like the one from Colbourne College.
Become qualified, become a Flight Attendant and live your dream!
| A Warm Welcome Aboard |
